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what our partners have to say

4.9
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4.9 stars out of 5

Outbound
Rating

“Communication is fantastic and quick, pricing is transparent and fair, SLA's are always hit on time. Couldn't ask for more from this 3PL for our brand. We aren't a huge brand but are growing and Moby Dick takes the time to assist and advise us as needed. Can't find that with a larger 3PL/4PL model.”

4.75
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4.75 stars out of 5

Special Projects
Rating

“We love working with Moby Dick! They are great at what they do, make very few mistakes, and are always proactive and available to help right away. Working with them is a very welcome relief after switching from one of the large national 3PL outsourcers.”

4.75
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4.75 stars out of 5

Inbound
Rating

“MDU truly feels like an extension of your team. They are always available when you need them and reply almost instantly. You have direct contacts with everyone in the warehouse and team so you don't need to bounce around a generic customer service portal that takes 10 steps to resolve simple issues.

4.75
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4.75 stars out of 5

Billing
Satisfaction Rating

They ship really fast and have delivered consistently for us and have been integral to our growth. Would highly recommend working with them!”

Fulfillment partnership the way it should be!

Responsive Service

Quick and informative communication is the cornerstone of a seamless buyer experience.  We understand that it ensures customers feel valued, understood, and ultimately leads to satisfaction. When you need assistance you work directly with our team versus a 4PL hand off.

Fast Processing

Empowering Ecommerce brands through quick services. Same day order processing to meet the fast-paced expectations of customers while boosting your brand reputation.

Full Service Solutions

A full-service fulfillment partner to help streamline every aspect of your business. This allows you to keep your costs down by not needing to outsource different activities. Returns, B2B, Kitting, FBA Prep, Subscriptions....we service it all for you!

Options

Ecommerce brands need options to cater to diverse customer needs and preferences. Whether it’s speedy delivery, eco-friendly packaging, or customized handling, we offer the options needed to meet your needs.

Transparent Pricing

Simple and all inclusive pricing may feel convenient, but typically does not offer options for your growing brand. We provide transparent pricing and invoicing that provides a clear breakdown of costs, fostering trusting relationships with partners.

We integrate with the platforms you use.

Ecommerce platform integrations streamline operations, helping businesses scale efficiently. Our warehouse management system can plug into your platforms to provide you and your buyers with a seamless end to end experience.

More than same-day fulfillment. Everything we can do for you!

Supply Chain Consulting

We understand growing from self fulfillment to 3rd party fulfillment can be a big leap for your business. Our team will guide you through a full personal onboarding process to include pricing, shipping options, and packing options to ensure you are receiving the best solution for your growing business.

Kitting & Special Projects

Not all products arrive from the manufacturer ready to ship. We offer barcoding, bagging, and kitting services to meet your business needs. Our team also specializes in subscription box kitting, inventory, and order management.

Amazon FBA -B2B Services

Wholesale (B2B) services and capabilities to meet your needs. Our team specializes in Retail Compliance, Cross Docking, FBA Prep, and 3rd Party Shipping Accounts.

Returns Processing

Returns handling can be stressful and time consuming. Documentation, inspection, and an end to end solution for a seamless return experience are all items we can help with. We partner with you to create a return solution to meet your needs and provide you the information you need to effectively operate your business.

Customer Service

We are same-day shipping experts, priding ourselves on accuracy and flexibility. But unlike other fulfillment centers, we answer the phone and respond to your emails. Our prompt and courteous team is an extension of your business working to keep your customers happy and your brand looking great. Let us help support your company's growth and make your operation more reliable and trusted by your customers.

fulfillment phil

WHY ship from Columbus ohio?

Positioned centrally in the United States, Columbus, Ohio, offers prime access to major markets on the East Coast, Midwest, and beyond. This strategic location reduces shipping times and costs, enhancing efficiency for nationwide distribution.

Proximity

60% of US and Canada population within 600 miles

Coverage

90% of customers can be reached within 2 business days

Terminals

4 dedicated air cargo terminals and 7 commercial airorts

let's get started!

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