Moby Dick 3pl Blog
What to expect when you change your fulfillment company.
Partnering with a 3PL company
When it comes to running your business, you always have a lot on your plate. Sometimes, all of the small details start to cloud the big picture and next thing you know, you are juggling too many things at once. There comes a time when you can recognize that you may need to look for ways to simplify your business and allow you to put the focus back on what is important. As your order volume increases, one of those solutions is hiring a 3rd party logistics partner (3PL). How do you know when it is the right time to consider partnering with a 3PL? What are the realized benefits of developing this partnership? What costs should you review and consider?
Do You Need a 3PL Partner?
Deciding to change fulfillment companies can be a complex and daunting task, but it's important to know when it's time to make a change in order to ensure the smooth operation of your ecommerce business. Here are a few key factors to consider when determining if it's time to change fulfillment companies and what you can expect when you make the switch.
- Poor customer service: If you are consistently encountering problems with customer service, such as long wait times, unhelpful support staff, or inaccurate order fulfillment, it may be time to consider switching to a new fulfillment company.
- Inaccurate order fulfillment: If you are frequently experiencing issues with incorrect order fulfillment, such as mislabeled or damaged items, it's important to assess whether your current fulfillment company is capable of meeting your needs.
- High costs: If you find that your fulfillment costs are significantly higher than industry standards, it may be time to explore other options.
- Limited shipping options: If you are unable to offer the shipping options your customers desire, it may be time to consider a new fulfillment company that can better meet your needs.
- Limited shipping options: If you are unable to offer the shipping options your customers desire, it may be time to consider a new fulfillment company that can better meet your needs.
When you do decide to change fulfillment companies, here's what you can expect:
- Research and selection: Research different fulfillment companies and select one that meets your specific needs.
- Data transfer: Transfer all order and inventory data to the new fulfillment company.Testing: Test the new fulfillment process to ensure that everything is running smoothly.
- Implementation: Implement the new fulfillment process, updating all necessary systems and processes.
- Monitoring: Continuously monitor the new fulfillment process to ensure that it is running smoothly and efficiently.
Changing fulfillment companies can be a complex process, but it is necessary when issues such as poor customer service, inaccurate order fulfillment, high costs, and limited shipping options arise. By researching, selecting, and implementing a new fulfillment company, you can ensure the smooth operation of your ecommerce business and provide the best possible customer experience.
