Frequently Asked Questions

• Does Moby Dick 3PL offer international shipping?
  Yes! Moby Dick 3PL partners with multiple carriers and companies to provide you different options for international shipping solutions.
• Can I ship my orders in custom packing?
  Yes! Our processes support custom/branded packaging solutions.
• Does Moby Dick 3PL offer kitting?
  Yes, we love custom projects! Moby Dick 3PL fulfillment associates can perform kitting services to accommodate your unique needs and many of our merchants take advantage of this service.
• Does Moby Dick 3PL support wholesale/B2B order fulfillment?
  Absolutely! Our team will work with you to understand your partners to ensure we are compliant with their processes for a stress free wholesale experience for you.
• Does Moby Dick 3PL have a minimum order quantity?
  No Moby Dick 3PL doesn’t have a minimum order quantity. We work with e-commerce retailers of various sizes.
• How are shipping costs calculated?
  Costs are variable in nature and are calculated based on weight, dimensions, destinations, service levels, and more.
• Does Moby Dick 3PL have a maximum order quantity?
  No Moby Dick 3PL doesn’t have a maximum order quantity. No amount of orders are too big for us.
• Do you offer return processing?
  We sure do! Our team will partner with you to review inspection criteria to ensure your items are getting restocked correctly and timely.
• How do I get a quote?
  Fill out this form (Below) and a fulfillment expert will be in touch to start the conversation on whether we’d be a good mutual fit for your business.
• I’m interested in your services, how can I contact you to review?
  Please complete the form below and our team will be in touch to review your needs and our services!
• My business model relies heavily on flash sales, are you able to accommodate large drops of orders for quick turn shipping?
  Absolutely. We would partner with you on order forecasting to ensure we have the resources available to accommodate large volume spikes.